Org chart

Who reports to whom — and who owns what

The 5 people in this estate, drawn straight from the graph. Each card shows what a person owns and what they steward. The pattern is the finding: 3 of 5 steward data day-to-day, but 0 own a metric.

Dana Reyes

Chief Operating Officer

Operations

The sponsor. Told the board she could not say which on-time number to trust. Sits above both disputants — so the canonical-OTD decision is hers to make.

owns · Delivery timeliness proposed: Canonical OTD definition owner (unratified)

Root · sits above both disputants

Priya Nair

Ops Analyst

Operations

Builds the TMS shipment-level OTD (94.1%) and owns the Power BI dashboard. Stewards the delivery data day-to-day.

owns · Ops OTD Dashboardowns · Carrier Scorecard stewards · shipments

reports to Dana Reyes

Marcus Hale

Controller, Finance

Finance

Defends the post-credit, billed-orders OTD (87.7%). 'Money doesn't have a casing problem or a null problem.'

owns · Finance OTD Pack stewards · invoices

reports to Dana Reyes

Tom Becker

Warehouse Director

Warehouse

owns / stewards nothing

reports to Dana Reyes

Renee Acosta

RevOps / CRM Owner

RevOps

stewards · customers

reports to Dana Reyes

The governance finding, in one chart. Ownership chips are scarce and metric ownership is absent: people steward tables (shipments, invoices, customers) but almost no one owns a metric. The one ownership that matters — the canonical OTD definition — is still only proposed for Dana Reyes and remains unratified. That empty slot is why the board heard two on-time numbers.