Governance · accountability
What no one owns
Governance is best read as an absence. Below is what the estate is missing: the metrics, domains and reports that have no named owner, and the accountability roles that exist on paper but sit empty. No person owns a single metric — that is the keystone finding.
4 of 4
metrics unowned
5 of 6
domains unowned
2 of 5
reports unowned
11 of 15
ownable nodes have no owner
Metrics
4 of 4 without an ownerOn-Time Delivery
Revenue
Active customer
OTIF (On-Time In-Full)
Domains
5 of 6 without an ownerDelivery timeliness
Billing & revenue
Customer
Carrier performance
Warehouse throughput
Exceptions & claims
Reports
2 of 5 without an ownerOps OTD Dashboard
Finance OTD Pack
Board OTD Pack
Carrier Scorecard
Exec KPI Scorecard
Unfilled accountability
roles defined, no one holding them — and a process that does not existCanonical OTD definition owner
THE keystone finding. The accountability for one ratified On-Time Delivery definition exists — but no person holds it. Nobody owns the seam between Ops and Finance. D05 proposes Dana Reyes; not yet ratified.
Canonical revenue definition owner
Same shape, smaller fire: no one owns gross-vs-net.
Canonical OTD definition & cadence (SOP)
There is no standing process that defines OTD once, names its owner, and keeps it true. Its ABSENCE is the engagement's core recommendation (the Data Governance Starter Kit).